NDIS Disability-Friendly Transport Options in Perth: A Complete Guide

Are you struggling to find reliable transport that meets your disability needs in Perth? You’re not alone. Getting around the city can be challenging when you have specific accessibility requirements, but thanks to the National Disability Insurance Scheme (NDIS), there are more options available than ever before.

As someone who’s helped many NDIS participants navigate their transport options, I’ve seen firsthand how the right transportation solution can dramatically improve quality of life and independence. Whether you’re new to the NDIS or looking to optimize your existing plan, this comprehensive guide will walk you through everything you need to know about disability-friendly transport in Perth.

Why Accessible Transport is Crucial for People with Disabilities

Let’s face it—transport isn’t just about getting from point A to point B. For people with disabilities, accessible transport represents freedom, independence, and the ability to participate fully in community life.

I remember chatting with Mark, an NDIS participant who had been essentially housebound for months. After getting proper transport support in his plan, he was able to attend his medical appointments, visit friends, and even start a part-time job. “It’s like someone unlocked the door to my life again,” he told me with tears in his eyes.

Accessible transport can:

• Reduce social isolation and improve mental health
• Enable access to healthcare, education, and employment
• Foster independence and self-confidence
• Support participation in community activities
• Improve overall quality of life

But beyond these practical benefits, there’s something more profound at stake. Access to reliable transportation is a fundamental right that enables people with disabilities to live with dignity and autonomy. It’s not just a convenience—it’s an essential service that forms the backbone of an inclusive society.

Understanding NDIS Transport Funding: Who is Eligible?

Before diving into your options, it’s important to understand how NDIS transport funding works and whether you qualify.

Transport Support Categories

The NDIS offers several ways to fund your transportation needs:

1. Core Supports – Transport: This funding helps cover the cost of specialized transport to help you participate in community, social, economic, and daily life activities.
2. Transport Allowance: A supplementary payment to help with travel costs, with three different levels depending on your circumstances:
   • Level 1: Up to $1,606 per year for participants who are not working, studying, or attending day programs but still need some transport assistance
   • Level 2: Up to $2,472 per year for participants who are working or studying part-time (up to 15 hours a week) or attending day programs
   • Level 3: Up to $3,456 per year for participants who are working or studying 15 hours or more per week, or who are looking for work
3. Capacity Building Supports: Funding to help you learn to use public transport independently

Eligibility Criteria

To qualify for NDIS transport funding, you need to meet several criteria:

• Your disability must significantly impact your ability to use public transport independently
• Transport support must be reasonable and necessary
• The transport must be related to achieving your NDIS goals
• The cost must represent value for money

I’ve noticed that many participants don’t realize they can access transport funding. Take Janice, for example—she had been paying out-of-pocket for accessible taxis until her support coordinator pointed out she could include transport in her NDIS plan. This simple change saved her thousands of dollars annually!

How to Request Transport Funding

If you’re preparing for your planning meeting, make sure to:

• Document how your disability affects your ability to use standard transport
• Collect evidence from healthcare providers about your transport needs
• Prepare examples of how transport support would help you achieve your goals
• Research and estimate the costs involved

It’s worth noting that transport funding is typically reviewed annually as part of your NDIS plan, so keep track of your transport usage and be prepared to justify your needs during plan reviews.

Public vs. Private Transport Options for NDIS Participants

When it comes to getting around Perth, NDIS participants have both public and private options to consider. Each has its advantages and limitations, so let’s break them down.

Public Transport Options

Perth’s public transport system has made significant improvements in accessibility in recent years, though challenges remain.

Trains

Transperth trains are generally accessible, with:

• Level boarding at most stations
• Allocated spaces for wheelchairs
• Priority seating
• Accessible toilets at major stations
• Tactile ground surface indicators

The Transperth website and app provide real-time information about elevator outages or other accessibility issues, which can be incredibly helpful for planning your journey.

Buses

Most Perth buses are now accessible with:

• Low-floor designs
• Ramps for wheelchair access
• Priority seating
• Visual and audio stop announcements

However, not all bus stops are fully accessible, particularly in older suburbs, which can create challenges for some users.

Ferries

Perth’s ferry services between Elizabeth Quay and South Perth are accessible, featuring:

• Wheelchair access
• Accessible waiting areas
• Priority boarding for people with disabilities

Accessibility Programs

Transperth offers several programs to assist passengers with disabilities:

• Accessible Travel Sessions: Free training on how to use public transport safely
• Orange TravelCare Card: Identification for passengers who might need additional assistance
• Companion Card: Free travel for companions of people with significant disabilities

While public transport is the most economical option, it’s not always the most practical, especially for those with complex mobility needs or those who live in areas with limited service.

Private Transport Options

For many NDIS participants, private transport services offer greater flexibility and convenience.

Taxi Subsidy Scheme

The Taxi Users’ Subsidy Scheme (TUSS) provides subsidized taxi travel for people with severe permanent disabilities. When combined with NDIS funding, this can significantly reduce transport costs.

Specialized Transport Providers

Several specialist transport providers in Perth cater specifically to people with disabilities:

• Perth Accessible Maxi Taxis: Fleet of wheelchair-accessible vehicles
• Freedom Wheels: Door-to-door transport service with trained drivers
• People Who Care: Community transport service with wheelchair-accessible vehicles
• Multi-Purpose Taxi Service: Available through Swan Taxis and other providers

Ride-Sharing Options

Some ride-sharing services like Uber now offer accessible vehicle options, though availability can be limited in certain areas of Perth.

Making Your Choice

When deciding between public and private options, consider:

• Your specific mobility requirements: Some disabilities may make certain transport types impractical
• Reliability: How important is it that your transport arrives exactly when scheduled?
• Flexibility: Do you need to make multiple stops or change plans on short notice?
• Support needs: Do you require physical assistance during transport?
• Cost: How far will your NDIS transport funding stretch with each option?

Remember, you’re not limited to one option. Many participants use a combination of public and private transport depending on their destination, time of day, and specific needs.

Top Disability Transport Providers in Perth

Finding the right transport provider can make all the difference in your daily life. Here’s a rundown of some of Perth’s most reputable disability transport services:

1. Perth Community Transport

This non-profit organization provides affordable transport solutions for people with disabilities and the elderly.

Key features:

• Volunteer drivers with disability awareness training
• Subsidized rates for eligible clients
• Service throughout the Perth metropolitan area
• Both individual and group transport options

2. Inclusion WA Transport

Specializing in social inclusion, this service doesn’t just get you where you need to go—it helps you engage with your community.

Notable aspects:

• Support workers who can accompany you on your journey
• Focus on transport to social and recreational activities
• Integration with other NDIS supports

3. Independent Living Centre WA

Offering assessment, training, and transport solutions, the ILC takes a holistic approach to mobility.

Their transport services include:

• Vehicle modification assessments
• Driver training for people with disabilities
• Advice on transport options
• Connections to appropriate transport providers

4. Comfort Driven Transport

A family-owned business with a strong reputation for reliability and personalized service.

Highlights:

• 24/7 availability
• No minimum booking time
• Wheelchair accessible vehicles
• Experienced in supporting people with complex needs

What to Look For in a Transport Provider

When evaluating transport services, consider these factors:

• NDIS Registration: Registered providers can claim directly from your NDIS plan
• Safety Record: Ask about driver training and vehicle maintenance
• Reliability: Check reviews or ask for references
• Flexibility: Can they accommodate last-minute changes?
• Range of Services: Do they offer the level of support you need?
• Cost Structure: Are there hidden fees or minimum charges?

I always suggest booking a trial journey before committing to a regular service. This gives you a chance to assess whether the provider truly meets your needs and understands your specific requirements.

How to Include Transport in Your NDIS Plan

Securing adequate transport funding in your NDIS plan requires preparation and clear communication. Here’s how to approach it:

Before Your Planning Meeting

1. Document Your Transport Needs:
   • Keep a diary of your regular journeys
   • Note any trips you’ve been unable to make due to transport barriers
   • Calculate the approximate costs of different transport options
2. Gather Supporting Evidence:
   • Letters from healthcare providers explaining your transport requirements
   • Assessments from occupational therapists regarding your mobility needs
   • Quotes from transport providers
3. Link Transport to Your Goals:
   • Be clear about how transport supports your other NDIS goals
   • Prepare specific examples of how lack of transport has limited your independence

During Your Planning Meeting

1. Be Specific About Your Requirements:
   • Explain why standard public transport isn’t suitable if that’s the case
   • Detail the frequency and purpose of your regular journeys
   • Discuss any specialized equipment or assistance you need during transport
2. Discuss All Funding Options:
   • Transport allowance
   • Core supports for transport
   • Capacity building for transport training
3. Address Potential Objections:
   • Be prepared to explain why certain transport options are necessary rather than just convenient
   • Demonstrate how your requested transport funding represents value for money

After Your Plan is Approved

Once you have your funding:

1. Create a Transport Budget:
   • Allocate your transport funding across the year
   • Prioritize essential journeys
   • Consider how to combine transport methods for maximum efficiency
2. Set Up Service Agreements:
   • Meet with your chosen transport providers
   • Establish clear expectations and schedules
   • Understand their cancellation policies
3. Monitor Your Usage:
   • Track your transport spending
   • Document how transport is helping you achieve your goals
   • Keep evidence for your next plan review

Remember that transport funding can be one of the more challenging aspects of NDIS plans to get right. If you’re struggling with this process, consider seeking help from a support coordinator who specializes in NDIS transport.

Tips for Choosing the Right Transport Option

With so many choices available, selecting the right transport solution can feel overwhelming. Here are some practical tips to help you make the best decision for your circumstances:

1. Consider Your Specific Needs

Think beyond basic wheelchair accessibility. Consider:

• Do you need a hoist or specific ramp system?
• Is temperature control important for your condition?
• Do you require extra space for medical equipment?
• Do you need a support person to travel with you?

2. Evaluate the Total Journey

Door-to-door service might not be enough. Assess:

• Can you manage the transfer from your home to the vehicle?
• Will you need assistance entering your destination?
• Are there environmental factors (like steep driveways) that might cause difficulties?

3. Balance Reliability and Flexibility

Different services offer different trade-offs:

• Public transport follows set routes and schedules but might be less reliable
• Taxis offer flexibility but might have variable wait times
• Dedicated disability transport services are reliable but might require advance booking

4. Consider Combination Approaches

Sometimes the best solution involves multiple transport types:

• Use specialized transport for medical appointments where timing is critical
• Try public transport for regular, predictable journeys when you’re feeling well
• Keep taxi vouchers for unexpected situations or emergencies

5. Think About the Human Factor

The right driver or assistant can make all the difference:

• Are the staff trained in disability support?
• Do they understand your specific needs?
• Are they patient and respectful?
• Can you request preferred drivers?

6. Plan for Contingencies

Even the best transport arrangements sometimes fall through:

• What happens if your transport doesn’t arrive?
• Do you have a backup option?
• Is there an emergency contact you can call?

7. Start Small and Expand

If you’re new to using transport services:

• Begin with short, simple journeys
• Gradually increase the complexity of your trips
• Build confidence before attempting challenging routes

I’ve found that many participants benefit from creating a “transport portfolio”—a mix of options that they can draw upon depending on their needs on any given day. This approach provides both security and flexibility, ensuring you’re never left without a way to get where you need to go.

Beyond the Basics: Maximizing Your Transport Independence

Once you’ve established your basic transport arrangements, consider these strategies to further enhance your mobility and independence:

Transport Training Programs

Several organizations in Perth offer programs to help people with disabilities navigate public transport independently:

• Step-by-Step Guide to NDIS Support Coordination: Resources to help you coordinate all your NDIS supports, including transport
• Transperth Education: Free sessions on using Perth’s public transport system
• Independent Travel Training: One-on-one coaching for specific routes

Technology Solutions

Modern apps and devices can significantly improve your transport experience:

• Transperth App: Real-time accessibility information for Perth’s public transport
• Moovit: Public transport app with accessibility features
• Uber Assist: Connect with drivers trained to assist passengers with disabilities
• Google Maps: Now includes accessibility information for many routes

Peer Support Networks

Learning from others who face similar challenges can be invaluable:

• NDIS Participant Forums: Connect with others to share transport tips
• Disability Advocacy Networks: Often provide transport guidance and support

Vehicle Modifications

For those who drive or are driven by family members:

• The NDIS may fund vehicle modifications under certain circumstances
• Modifications can range from simple hand controls to comprehensive conversions
• An occupational therapy driving assessment is usually required

Advocacy for Better Access

Collective advocacy can improve transport options for everyone:

• Report accessibility issues to transport providers
• Participate in community consultations on transport planning
• Share your experiences with disability advocacy organizations

Remember that building transport independence is a journey, not a destination. Start with what works for you now, and gradually explore new options as your confidence and capabilities grow.

Frequently Asked Questions about NDIS Transport in Perth

How much is the travel allowance per km for NDIS?

The NDIS doesn’t specify a per-kilometer rate for all transport funding. Instead, they provide transport allowances at three levels (ranging from approximately $1,606 to $3,456 per year) based on your lifestyle needs. For provider-delivered transport under core supports, rates typically range between $1.00 and $2.40 per kilometer depending on the service and your specific needs, but this can vary between providers.

Can Centrelink help with transport?

Yes, Centrelink offers a Mobility Allowance for people with disabilities who cannot use public transport without substantial assistance. This is separate from NDIS funding, and in some cases, you can receive both. However, if you’re an NDIS participant, your transport needs should primarily be addressed through your NDIS plan.

Does NDIS cover vehicles?

The NDIS generally doesn’t fund the purchase of vehicles. However, they may fund vehicle modifications to make your existing vehicle accessible. In exceptional circumstances, where other transport options aren’t viable, the NDIS might consider funding part of a vehicle purchase as an assistive technology, but this is rare and requires substantial justification.

How do I become a NDIS transport provider?

To become an NDIS transport provider, you need to:

1. Register your business with the NDIS Quality and Safeguards Commission
2. Meet all relevant quality and safety standards
3. Obtain appropriate insurance coverage
4. Complete necessary training and verification processes
5. Develop service agreements and policies that comply with NDIS requirements

This process can take several months and requires ongoing compliance with NDIS standards.

Does NDIS cover travel to appointments?

Yes, the NDIS can cover travel to health appointments that are directly related to your disability. For general healthcare appointments not directly related to your disability (like visiting a general practitioner for a cold), regular transport funding from your plan may be used, but the appointment itself isn’t covered by NDIS.

What services can I get from NDIS?

Beyond transport, the NDIS can fund a wide range of supports, including:

• Personal care assistance
• Therapy services
• Home modifications
• Assistive technology
• Community participation supports
• Capacity building programs
• Specialist disability accommodation
• Support coordination

The specific services you can access depend on your individual goals and needs as outlined in your NDIS plan.

Who delivers the NDIS?

The NDIS is administered by the National Disability Insurance Agency (NDIA), a government body. However, actual services are delivered by a range of providers, including:

• Private companies
• Non-profit organizations
• Community groups
• Individual practitioners
• Government agencies

In Western Australia, the NDIS is fully operational across the state.

What can NDIS assist with?

The NDIS can assist with any reasonable and necessary supports that help you live an ordinary life and achieve your goals. This might include:

• Daily personal activities
• Transport to enable community participation
• Workplace help
• Therapeutic supports
• Assistive technology
• Home or vehicle modifications
• Help with household tasks
• Social and community participation

How to find NDIS providers?

You can find registered NDIS providers through:

1. The official NDIS Provider Finder
2. Your Local Area Coordinator or Early Childhood Partner
3. Support coordination services
4. Disability advocacy organizations
5. Online directories specific to Western Australia
6. Recommendations from other NDIS participants

Is Mabie NDIS registered?

As of October 2024, you would need to check directly with Mabie or through the official NDIS provider register to confirm their registration status, as provider registrations can change. The NDIS maintains an up-to-date register of all approved providers.

Start Your Journey to Better Transport Today

Navigating NDIS transport options can feel complicated at first, but with the right information and support, you can develop a transport plan that truly enhances your independence and quality of life.

Whether you’re just starting your NDIS journey or looking to optimize your existing plan, our team is here to help you navigate the complexities of NDIS transport funding and find solutions that work for your unique situation.

Don’t let transport barriers limit your potential. Contact us today to learn how we can help you access the transport support you deserve. Our team of NDIS specialists understands the challenges you face and can provide personalized guidance to help you make the most of your transport funding.

Conclusion: Taking the Driver’s Seat in Your Transport Journey

Throughout this guide, we’ve explored the many facets of NDIS transport support in Perth—from understanding funding options to choosing the right providers and maximizing your independence.

The journey to appropriate transport support isn’t always straightforward, but the destination—greater freedom, independence, and community participation—is well worth the effort. With the right plan and supports in place, you can overcome transport barriers and access all that Perth has to offer.

Remember that your transport needs may change over time, and that’s perfectly normal. What works for you today might need adjustment in six months or a year. The key is to stay informed, communicate your needs clearly, and be willing to advocate for the support you deserve.

As you navigate your transport journey, know that you’re not alone. The disability community in Perth is vibrant and supportive, with many individuals and organizations ready to share their knowledge and experiences.

So take that first step—whether it’s researching providers, discussing transport in your next planning meeting, or trying a new route on public transport. Every journey begins with a single step, and with the right support, there’s no limit to where you can go.

[NDIS]: National Disability Insurance Scheme

[TUSS]: Taxi Users’ Subsidy Scheme

[NDIA]: National Disability Insurance Agency

[ILC]: Independent Living Centre